Programme
PART ONE
Module 1: Adopting a new managerial style (1 day)
- Discover your leadership profile using Marston & Jung's behavioural analysis (DISC)
- Assess the impact of your managerial profile on the challenges facing your organisation
- Identify the profile and needs of your colleagues and adapt your management style
- Build committed teams
- Develop powerful interpersonal strategies to motivate employees and the team to achieve objectives.
Module 2: Motivating and managing Generation Z (1 day)
- Who are your future talents?
- Meeting the challenges they present to you
- The new challenges for your employer brand
- The impact on management
- Recruitment: Gen Z elevator pitch
- Towards increasingly personalised management
REMOTE CO-DEVELOPMENT SESSION: 3 HOURS
Module 3: Welcoming diversity as a source of Value (1 day)
- Understanding diversity
- Economic, health and ethical benefits of good diversity management
- Gen Z and diversity: a non-negotiable prerequisite
- Basics of inclusive leadership and inclusive company culture
- Identifying and combating minor incidents of harassment and discrimination
- Initiatives to create an inclusive working environment
- Mistakes not to be made and preconceived ideas to be avoided
- Communicating your diversity and inclusion efforts
REMOTE CO-DEVELOPMENT SESSION: 3 HOURS
Module 4: Improving applicant sourcing (1 day)
- Focusing on agile solutions: digitalising the recruitment process, creating talent pools, co-opting
- Focusing on innovative solutions: reskilling or how to train potential applicants as part of professional retraining
- Working to improve working conditions and quality of life (QWL tools)
- Writing eye-catching job advertisements (recruitment techniques, determining the employer brand)
- Adopting the winning style of the hospitality industry recruitment manager
- Proposing robust and attractive staff induction programmes
REMOTE CO-DEVELOPMENT SESSION: 3 HOURS
Module 5: Retaining and building loyalty among talent (1 day)
- Motivating, retaining and engaging: what does it really mean?
- The pillars of a high-performance team over the long term
- Developing an environment of ‘maximum psychological safety'
- More than a manager, an inspirational coach
- Identifying what motivates your teams, adjusting your style and communication
- Developing a FEEDFORWARD culture, making the annual appraisal a memorable experience
- Implementing individual development plans (70/20/10 method)
PART 2
Leading in a Multicultural Environment (e-learning certificate delivered by EHL Hospitality Business School)
*This part of the programme is only available in English.
Learning objectives:
- Explore and understand how culture influences organisations
- Evaluate and apply different approaches to managing multicultural teams
- Identify and evaluate the attitudes and behaviours needed to lead in a culturally diverse environment
- Analyse and compare your own and others' cultural ideas and the impact of these ideas on your leadership style
Module 1: Discovering the spheres of culture and the links with human nature and personality
- The different levels of culture, objects and behaviours
- Beliefs and values
Module 2: Impact of culture on management practices
- Impact of culture on management, strategy, structure, governance and HR practices
- Understanding culture to achieve better success
Module 3: Cultural intelligence (CQ) and intercultural skills
- Completing a CQ survey
- Interpreting the results
Module 4: Team characteristics and how they influence team performance
- Exploring the characteristics of a multicultural team
- Identifying the challenges faced by leaders of multicultural teams
- Anticipating and dealing with these challenges
Module 5: Final assessment
- Obtain 60% of the possible points
- Assessment format: MCQ and case study
Amélie ROUILLERE
Training Advisor
